Practice Charter Standards
Access to Medical Records
You have the right to view your health
records in accordance with the Access to Records Act 1990. Please ask at reception for an Access to Medical Records application
form, if required. The BMA recommended charge for this service is a minimum of £10.00.
Complaints Procedure
We hope that you find our service efficient, accessible and relevant to your needs but nonetheless recognise that there may be times when you feel it has been deficient. If you wish to make a complaint about the service you have received from any of the medical or administration team, please write to the practice manager as soon as possible after the cause for your complaint has occurred. A leaflet giving full details of our complaints procedure is available from reception.
Patient Confidentiality
Use of computers and personal health information:
We are registered under the Data Protection Act 1990 and have systems
in place to protect your confidentiality. Personal health information is used
to monitor the practice's screening activities. Your medical history will not
be given to you as the patient without suitable identification. Neither will information
be given to anyone else unless they are health care professionals or have your
written consent.
Occasionally anonymised health information is sent to
the PCT to monitor quality standards.
Private Medical Fees
Some
of the services the practice provides attract a charge. Please see the chart of
our fees in reception.
Freedom Of Information Act Publication Scheme
The Freedom of Information
Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme
is a guide to the classes of information the practice intends to routinely make
available. This scheme is available on request from the practice manager.
Zero Tolerance
All staff at the surgery
have the right to carry out their work without threat of violence. The surgery
has a policy of removing from our list any patient who is physically or verbally
abusive or threatening towards any member of our staff or other patients. We promise
to treat all our patients with respect and, in return, we feel our staff are entitled
to the same respect.
Interpreter
If you require an interpreter either call or come into the surgery and we will be happy to arrange the service. The service covers a large range of languages, but you must inform us at least three days before your appointment.
Chaperones
Due to the increasing incidence nationally of patients' allegations against health care professionals, when visiting the surgery for a medical examination you may be asked if you would prefer a chaperone to be present. Similarly, if you would like a chaperone present, please feel at ease to mention this.
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