The Farley Road Medical Practice

HOW DO I...
MAKE AN APPOINTMENT ?

You may make an appointment to see your doctor by telephoning our receptionist on
020 8651 1222 for Farley Road or 020 8657 8231 for the Branch Surgery at Forestdale. In accordance with the Department of Health guidelines on access times, we can offer an appointment with a doctor within 48 hours and a health care professional within 24 hours. We cannot, however, guarantee that appointments will be with a doctor of your choice and they are for one medical problem only. For ongoing problems, it is in your interest to make your appointment with the doctor who is familiar with your history and you should try and book these appointments well in advance.

If you cannot keep an appointment, please let us know as soon as possible so that the time can be re-allocated.

If you feel that your doctor may be able to deal with your problem over the phone you can request that the doctor calls you back; this will usually be at the end of the current surgery. Please note that we do not prescribe antibiotics over the phone nor should you use this facility to request a repeat prescription.

Appointments Online

Book your next appointment at the surgery online:

https://farleymedical.appointments-online.co.uk/

There is now a simple and easy way to do this; it is especially useful during those times when the telephone lines are busy or the practice is closed. Appointments Online offers simple instructions and prompts to make sure that it is easy for you to book, view or cancel appointments - online - regardless of the time of day (or night). Using the internet, you can search for and view a range of available appointments; then just book the one which is most convenient for you.

Other features:

Order repeat medication online - you can make requests for repeat prescriptions - without having to visit the practice. Once the request has been processed (please allow two working days) you can then call at the practice to pick up the prescription or have your nominated pharmacy collect it from the practice for you.

Leave messages - You can leave a short message which will be forwarded to the practice. For example, it may be convenient for you to enquire about flu vaccinations or details of travel clinics or other specialist sessions. All you have to do is select the option "Leave a message". The message will be made available to the practice via a secure link. NB, if your message is sent "out of hours", there may appear to be a delay in the practice responding - as the staff will first see it during the next working day - so this option is best used for non-urgent matters. Administrative staff are responsible for viewing messages and, therefore, if your query is of a Clinical nature you will need to discuss this with a Doctor. As always, if your query is urgent - you should contact the practice in person or by phone; if it is "out of hours" your call will automatically be diverted to Croydoc.

Change personal details - There is also an option to allow you to notify the practice of changes to items such as your name, address, email and mobile telephone number details.

Links to other useful information - also listed on your "home" page are links to other sites e.g. NHS Direct Common Health Questions, the NHS Choices website - to allow you to find details of the closest open pharmacy.

Security - All personal information held on Appointments Online is protected using the highest standards of internet security.

Getting started with Appointments Online:

Before you can start booking appointments with the surgery or use any of the other features, you must first register your details with the practice so that you can be provided with a unique login username and password.

To register:

At the practice, ask to register for Appointments Online. You will be given a unique username and password - along with details of how to gain access to the website.

If you experience any problems using this service, please contact Sarah Saysell or Gill Bashford.

SMS Text -

We now have the facility to send appointment reminders direct to you via SMS text. This will be sent 24 hours before your booked appointment. There is no charge for this service.

There is a short form for you to complete at reception if you would like to register for this.

Emergencies

During surgery hours, please ring the receptionist on 020 8651 1222 and emphasise that your problem is urgent. The receptionist will be able to make you an appointment at short notice or, if necessary, arrange for a doctor to visit your home.

HOW DO I...
OBTAIN A HOME VISIT ?

Home visits are very time consuming, so if you can, always come to the surgery, where your doctor has access to our full range of medical facilities.

If you feel that you do need a home visit, please telephone the surgery before 10.30am. This will give the practice time to organise the daily schedule.

HOW DO I...
OBTAIN TEST RESULTS?

The administration staff are available between 9.30am - 3.30pm to give you the results of tests over the telephone. For reasons of confidentiality results are only given to the patient or legal guardian (in the case of a child).

Phlebotomy Service - Blood Tests

Blood tests are carried out at Farley Road Monday - Friday 8.30am - 10.30am. Please telephone the Surgery on 020 8651 1222 to make an appointment.

Blood tests are also available at Mayday Hospital Monday to Friday 8.00am - 4.30pm and the Walk-in Centre Monday to Friday 7.00am - 9.00am. No appointment is required.