Please note due to the current situation in relation to the Coronavirus will have stopped all routine appointments, therefore if you have a pre-booked appointment you will be contacted to make sure you are well enough to attend the surgery.
If you need to speak with a GP or Nurse please call the surgery on 0208 651 1222 and ask for telephone advice. Alternatively you can use our DoctorLink service to arrange a consultation.
Book your next appointment at the surgery online:
There is now a simple and easy way to do this; it is especially useful during those times when the telephone lines are busy or the practice is closed. Appointments Online offers simple instructions and prompts to make sure that it is easy for you to book, view or cancel appointments - online - regardless of the time of day (or night). Using the internet, you can search for and view a range of available appointments; then just book the one which is most convenient for you.
Click here for frequently asked questions about using Patient Access to book appointments.
Patient Access Help and Support
Patient support - how do I register? https://support.patientaccess.com/registration
Patient support – includes frequently asked questions online registration help: https://supportcentre.emishealth.com/patient-access-support/
Order repeat medication online - you can make requests for repeat prescriptions - without having to visit the practice. Once the request has been processed (please allow two working days) you can then call at the practice to pick up the prescription or have your nominated pharmacy collect it from the practice for you.
Leave messages - You can leave a short message which will be forwarded to the practice. For example, it may be convenient for you to enquire about flu vaccinations or details of travel clinics or other specialist sessions. All you have to do is select the option "Leave a message". The message will be made available to the practice via a secure link. NB, if your message is sent "out of hours", there may appear to be a delay in the practice responding - as the staff will first see it during the next working day - so this option is best used for non-urgent matters. Administrative staff are responsible for viewing messages and, therefore, if your query is of a Clinical nature you will need to discuss this with a Doctor. As always, if your query is urgent - you should contact the practice in person or by phone; if it is "out of hours" your call will automatically be diverted to NHS 111 .
Change personal details - There is also an option to allow you to notify the practice of changes to items such as your name, address, email and mobile telephone number details.
Links to other useful information - also listed on our "home" page are links to other sites e.g. NHS Direct Common Health Questions, the NHS Choices website - to allow you to find details of the nearest open pharmacy.
Security - All personal information held on Appointments Online is protected using the highest standards of internet security.
Getting started with Appointments Online:
Before you can start booking appointments with the surgery or use any of the other features, you must first register your details with the practice so that you can be provided with a unique login username and password.