Telephone and Online Appointments Survey

COVID-19 has altered the way that appointments are managed at this surgery.

Through use of technology we have been able to offer patients telephone and online consultations, which we feel have improved areas of our service, including increased accessibility for patients, and reduced waiting times.

We would like to continue offering these services and would really value your thoughts.

Please help us by answering the following questions.

Telephone and Online Appointments Survey

4. If the answer to Q3 was yes, how would you rate your phone or video consultation?

7. If you answered yes to Q6, what % of your appointments would you consider using a telephone or video consultation for?

8. If booking a video or telephone appointment, would you prefer these to be:

10. On average, how many appointments of any type would you say that you book each year for the following clinicians?

We will post comments on our Website

Thank you for participating in our survey today.

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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