WE NEED YOUR HELP
Have you ever wondered why you can’t get an appointment at the surgery? Or why you cannot get the appointment you want?
One reason is the number of patients who book appointments and then do not cancel and do not turn up.
Below are the figures for this quarter - July, August and September 2015.
If you add up all this time it equates to 435 missed appointments. This is a decline from the last quarter of 395.
Currently if you have a mobile phone you will receive a text to show the appoinment has been booked 24/48 hours before to remind you of your appointment. We also have a dedicated line 24 hours a day that you can leave a message to cancel your appointment and there is the appointments on line that you can sign up for and book and cancel your appointment at your convenience.
Do you have any ideas on how we can bring down our vast number of DNA's?
If you do then please email the surgery on firstname.lastname@example.org
CLICK HERE FOR OUR FARLEY MEDICAL PRACTICE PROFILE AND SEE WHAT OUR PATIENTS THINK ABOUT OUR SERVICES
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Monday - Friday 8.00am - 6.30pm
Monday - 9.00am - 5:30pm
Tuesday 9.00am - 5:30pm
Wednesday - 9.00am - 5:30pm
Thursday - 9.00am - 5:30pm
Friday - 9.00am - 12:00pm
subject to change - contact main branch for details.
Alternate Tuesdays 6.30 - 8.00pm
Alternate Wednesdays 6.30 - 8.00pm
Thursday and Friday 6.30 - 7.30pm (telephone consultations only)
Most Saturdays 8.30 - 10.30am
These are pre-booked appointments only via Appointments Online or by contacting the Surgery (020 8651 1222)
The telephone lines will be switched over to the Out of Hours service during these times.
Access is via an entry phone system.
Collection of prescriptions and other administrative duties will be processed during normal opening hours
(Monday - Friday 8.00am - 6.30pm)
SWLUDC (Smile Dental Triage Ltd)
Out Of Hours Emergency Dental Service
Tel: 020 3402 1333
Mondays to Fridays - 5.00pm to 10.00pm
Weekends and Bank Holidays - 9.00am - 10.00pm
Where should I go? Click here to find the best treatment options.
For more information on NHS 111 please go to the following sites:
of Health – NHS 111
London – NHS 111
• NHS Pathways
Choices – NHS 111
The Farley Road Medical practice is committed to offering its patients high standards of care in a friendly and supportive environment.
We have now added selected videos from NHS Choices to our useful medical information page.
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